Student Complaint Process

If students have a complaint about any aspect of their training it is their responsibility to first communicate such concerns directly to the person involved, either verbally, in writing, or by phone, or in any manner the student finds comfortable and convenient.

If this fails to remedy the problem, the student is expected to and encouraged to communicate the concern in an informal manner to the instructor and director of the school.

If this does not resolve the problem, the student must then document and submit the complaint in writing to Velda Abram.

Finally, if these steps do not result in a satisfactory resolution of the complaint, the student is encouraged to present the complaint to the appropriate staff at:

Alberta Advanced Education and Technology,
Private Vocational Branch
10th Floor, Commerce Place,
10155 102 Street NW
Edmonton, Alberta T5J 4L5
PH: 780-427-5609